Financial Services

Economic environment, regulation and tech investments put pressure on financial institutions

Key industry trends 

The financial services sector constitutes a number of providers, including banks, insurance companies, mortgage and investment funds serving both retail and corporate customers.

The sector is affected by several key trends:

  • Increasing regulation  
  • New players entering the market, e.g., fintechs and global tech companies 
  • Increased customer expectations about digital offerings
  • The emergence of new technologies, e.g., block chain, big data

 

Key challenges

The players are facing a number of key issues in this intensely competitive market, e.g.:

  • To what degree should financial institutions ignore or embrace the new digital incumbents? 
  • How to increase the profitability of the customer portfolio, e.g., pricing, customer segmentation, decreasing number of customers?
  • How to retain/increase income and decrease operations cost and write off's by increasing the degree of digitisation?
  • How to optimise back-office and support functions?
  • Where to perform IT investments to support the business strategy?
  • How to optimise the sourcing model across the value chain?
  • How to innovate and renew operations and services, e.g., types of loans? 

Our experience

Oleto Associates uses a structured problem-solving approach to tackle challenges in the financial services industry, based on a solid foundation of experiences from different top tier clients. All solutions are tailored to ensure maximum impact for the client.

Selected case studies

Optimising IT Operations for a Large Scandinavian Bank

Optimising IT Operations for a Large Scandinavian Bank

Clear hands-on action plan for obtaining cost savings AND improving quality of services provided to customers

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Combating Rising Ops & IT Costs at a Financial Incumbent

Combating Rising Ops & IT Costs at a Financial Incumbent

Breaking the tech cost curve while customers and regulators drive higher demand calls for a structural approach.

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Digital Transformation For a Cooperative of Retail Banks

Digital Transformation For a Cooperative of Retail Banks

A cooperative of Scandinavian retail banks faced a radically changing end user digitalisation behaviour, increased opera…

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Optimising Performance Management Setup in Large European Bank

Optimising Performance Management Setup in Large European Bank

Generating lasting impact via high level of business transparency and alignment

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Design of New Project Governance Model

Design of New Project Governance Model

The client was managing a multi-billion portfolio of investment projects, which they were also implementing. As the busi…

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Group-wide IT Strategy for a Large European bank

Group-wide IT Strategy for a Large European bank

A major universal bank with a multi-billion IT spend needed a clear future direction for IT, linking the IT strategy to…

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Product Strategy for an Industrial Company

Product Strategy for an Industrial Company

A business unit of a large industrial conglomerate of Danish origin was unsure where to invest future R&D spend to meet…

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Selected perspectives

Big Data: The Six I’s to Value Impact

Big Data: The Six I’s to Value Impact

April 2016

Sorting out how to leverage Big Data in a business strategy is just as crucial as dealing with its voluminous nature.

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Preparing for Economic Decline: Proactively Increasing Cost Flexibility

Preparing for Economic Decline: Proactively Increasing Cost Flexibility

February 2020

The possibility of another global economic decline cannot be denied. Can companies proactively plan to soften the impact…

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The Country Manager: A Role That Still Needs To Be Managed

The Country Manager: A Role That Still Needs To Be Managed

February 2010

Companies should think harder about getting the country manager role right.

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Working From Home: The Overlooked Issues

Working From Home: The Overlooked Issues

January 2021

Addressing three ignored areas will boost digital collaboration in the new WFH times. Where are you in the maturity mode…

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Digital Business Models: Two-Thirds Are Fundamentally Unsound

Digital Business Models: Two-Thirds Are Fundamentally Unsound

February 2016

Digital businesses are innovative and disruptive but not always valuable and good for customers – Meet the Digital Illus…

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Moving to the Public Cloud: Overcoming the Business Challenges

Moving to the Public Cloud: Overcoming the Business Challenges

May 2021

Business challenges are often neglected when companies migrate to the public cloud. Addressing them is a prerequisite fo…

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Making Decisions in an International Management Team

Making Decisions in an International Management Team

October 2015

Make better and quicker decisions by using an approach that fits both the corporate and national business culture.

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Bots on the Loose: How Forgotten Software Logic Gets Companies into Trouble

Bots on the Loose: How Forgotten Software Logic Gets Companies into Trouble

September 2020

Software robots are invading businesses and public institutions. Many companies have forgotten what they told the bots t…

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Customer Support Transformation: An Iterative & Value Focused Approach

Customer Support Transformation: An Iterative & Value Focused Approach

May 2021

There are many ways to modernise and transform a comprehensive customer support setup, but which levers should you execu…

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5G is Here: Creating Value on Both the Demand & Supply Side

5G is Here: Creating Value on Both the Demand & Supply Side

December 2020

5G is now available in most parts of the world, allowing for faster and more reliable mobile device communication. Which…

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Reaping RPA Benefits: From No-Code to Pro-Code

Reaping RPA Benefits: From No-Code to Pro-Code

May 2021

New "no-code" RPA tools promise to enable employees with no coding experience. However, experience shows no-code tools m…

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Organising IT in The Digital Age

Organising IT in The Digital Age

January 2021

There are many organisational structures out there for agile software development. How should executives think about sel…

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Banking in the Cloud: The Five Strategies

Banking in the Cloud: The Five Strategies

February 2021

Cloud is catching on in banking, but many discussions tend to be for or against cloud for the entire IT landscape. Banks…

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Profitable Tech Products: Escaping the Organic Growth 'Comfort Zone'

Profitable Tech Products: Escaping the Organic Growth 'Comfort Zone'

June 2021

Stepping outside of the organic growth 'comfort zone' and improving portfolio structure and technology could be key to e…

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Measuring Digital Success: Performance & Health

Measuring Digital Success: Performance & Health

February 2021

Measuring digital success can help executives track value creation and prioritize where to focus next. Paradoxically, so…

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Sailing 7 Waves of Computing Innovations for Maximum Business Impact

Sailing 7 Waves of Computing Innovations for Maximum Business Impact

January 2020

Innovations in computing and provider models have over decades taken executives for a ride. But when not managed careful…

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Funding Digital Demand Explosion: How to Reduce IT O&M Cost

Funding Digital Demand Explosion: How to Reduce IT O&M Cost

May 2021

As companies are experiencing a significant increase in the demand for digital solutions, they need to find ways to fund…

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An Economic Down-Turn Creates Momentum to Streamline the IT Portfolio

An Economic Down-Turn Creates Momentum to Streamline the IT Portfolio

November 2012

Take advantage of a challenging economic climate to construct a more valuable and less risky IT project portfolio.

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Outsourcing – Follow Facts Not Feelings

Outsourcing – Follow Facts Not Feelings

November 2011

Avoid outsourcing part of your business as a black box and get brighter results.

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Telco TV Disruption: What Other Industries Can Learn

Telco TV Disruption: What Other Industries Can Learn

January 2020

Telcos long ago disrupted traditional TV broadcasters but are now hit by three disruptions themselves. Other industries…

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